Privacy Policy
Last updated: 1st November
Melanel Consulting respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.
1. Who We Are
Melanel Consulting is a consulting and training firm based in Nairobi, Kenya. For this Privacy Policy, Melanel Consulting is responsible for the personal information collected through this website.
If you have questions about this Privacy Policy or your personal information, contact us at:
Email: info@melanelconsulting.com | melanelconsulting.info@gmail.com
Phone: 0724 407 339
2. Information We Collect
We may collect the following information:
- Your name, email address, phone number and organisation.
- Information you provide when submitting an enquiry or completing a contact form.
- Information you provide when subscribing to updates, downloading resources or registering for an event or training programme.
- Communications you send to us by email, telephone or website form.
- Technical information, such as your IP address, browser type, device information and pages visited, where collected through cookies or website analytics tools.
Please do not submit sensitive or confidential personal information through the website unless we specifically request it and provide an appropriate secure method.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests for information.
- Discuss potential consulting, research, training or advisory engagements.
- Provide requested resources, updates or communications.
- Manage our relationship with clients, suppliers and partners.
- Improve the functionality, security and performance of our website.
- Meet legal, regulatory and record-keeping obligations.
- Send relevant updates or marketing communications where you have consented or where permitted by applicable law.
4. Legal Basis for Processing
We process personal information only where we have a lawful reason to do so. Depending on the circumstances, this may include:
- Your consent.
- Taking steps at your request before entering into a contract.
- Performing a contract with you or your organisation.
- Compliance with a legal obligation.
- Melanel Consulting’s legitimate interests, such as responding to enquiries, improving our services and protecting our website, where those interests do not override your rights.
5. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site and improve user experience.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.
Where non-essential cookies are used, we will request consent through the website’s cookie notice or banner.
6. Sharing Your Information
We do not sell personal information.
We may share personal information only where necessary with trusted service providers who support our website, hosting, email, communications, analytics or business operations. These providers may process information only on our instructions and must apply appropriate safeguards.
We may also disclose information where required by law, regulation, court order or a lawful request from a public authority.
7. International Transfers
Where personal information is processed or stored outside Kenya, Melanel Consulting will take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable data-protection law.
8. Data Security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no website or electronic transmission can be guaranteed to be completely secure.
9. How Long We Keep Information
We retain personal information only for as long as necessary for the purpose for which it was collected, including to respond to enquiries, manage business relationships, meet legal obligations and resolve disputes.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
10. Your Rights
Subject to applicable law, you may have the right to:
- Be informed about how your personal information is used.
- Request access to personal information we hold about you.
- Request correction of inaccurate or misleading information.
- Object to certain processing of your information.
- Request deletion of false or misleading information.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at melanelconsulting.info@gmail.com. We may need to verify your identity before responding.
You may also raise a concern with the Office of the Data Protection Commissioner in Kenya.
11. Children’s Privacy
This website is not intended for children. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The latest version will always be available on this page.
13. Contact Us
For privacy-related questions or requests, contact:
Melanel Consulting
Email: info@melanelconsulting.com | melanelconsulting.info@gmail.com
Phone: 0724 407 339
Location: Nairobi, Kenya
